Privacy Notice

Tailormade Moves are committed to ensuring that your privacy isprotected. This privacy notice explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Tailormade Moves Limited is a company registered in Scotland with company number SC454117, having our registered office at The Greenhouse, Beechwood Park North, Inverness, Scotland, IV2 3BL.

What information we will obtain and how we will use it

When you contact us, request information on properties for sale or rent,request a viewing or register interest we need to know your name, postal address, email address,telephone number and purchasing position.

We gather this information so that we can perform our terms of business.  We will use personal information to allow us to process your enquiry and provide any services requested by you, including communicating with you on any matter relating to the provision of the services in general, for example asking you for your property preferences so that we cansend you relevant property updates, and also in our legitimate interests topromote our services, only where there is no disadvantage to you.

If you do not provide us with all of the personal information that we need to collect under our terms of business then this may affect our ability to provide you with services.

Where we process your personal information in pursuit of our legitimate interests, you have the right to object to us using your personal information for the above purposes.  If you wish to object to any of the above processing, please contact us at the details below.  If we comply with your objection, this may affect our ability to provide services to you for your benefit.

To comply with our obligations underanti money laundering regulations, our staff will ask you for proof of identity when you either sell, buy, rent or apply for a rental property.  Your identification information will normally be entered into an electronic reference check system called Creditsafe.

SALES MAILING LIST

Where you have signed up to our sales mailing list, we will use the details you have provided and your search criteria to send you communications by email and phone with details of new properties that match your search criteria and we may also contact you to find out how your own property sale is processing.  We use your information for this purpose to provide you with the services you have requested and in our legitimate interests to help you find a property.

 

VALUATION CLIENTS

Where you contact us to ask for advice in connection with selling your property, we will add your contact details to our database to allow us to contact you with our recommendations for your proposed sale and to follow up either by telephone or email.  

SALES VIEWERS/BUYERS

Where you contact us to view one of our properties for sale, we will add your details onto our database and a member ofour team will contact you periodically to confirm viewing arrangements on the properties you have asked to view.  Our sales agents may also make contact for viewing feedback.  Should you decide to make an offer on one of our properties, and it is accepted, we will then create a Memorandum of Sale detailing the offer agreed.  This will be issued to your solicitor and the vendor’s solicitor with a copy sent to the vendor and yourself.

 

VENDORS

Where you engage us to market yourproperty, we will add your details to our database to allow us to keep in contact with you to arrange viewings and discuss the progress of your sale.  Both your sales agent and members of our office staff will have access to this information and will contact you by telephone and/or email throughout the marketing of your property.  Once a sale has been agreed we will create a Memorandum of Sale detailing the offer agreed and this will be issued to your solicitor and the purchasing solicitor with a copy sent to yourself and your purchaser.

 

RENTAL MAILING LIST

Where you sign up to our rental mailing list we will add your details and search criteria to our database to allow usto send you emails advising of new properties which are now available to rent. We use your information for this purpose to provide you with the services you have requested and in our legitimate interests to help you find a property.

 

TENANTS/RENTAL VIEWERS

Where you contact us to view one of our rental properties, we will add your details and search criteria to our database and a member of our team will contact you periodically to confirm viewing arrangements on the properties you have asked to view.  Our rental agents may also make contact for viewing feedback.  Should you decide to apply for one of our rental properties we will provide a 3rd party credit checking company called Rentshield with your details so that they may do background checks to assess your suitability for the property.

 

RENTAL APPRAISAL CLIENTS

Where you contact us to ask for advice in connection with renting your property, we will add your contact details to our database to allow us to contact you with our recommendations for your proposed letting and to follow up either by telephone or email.

LANDLORDS

To allow us to keep in contact with you to discuss the progress in finding you a tenant, we will add your contact to our database where they will be held securely. Either our lettings manager or a member of our office staff will have access to this information and will contact you by telephone and/or email when we need to update you on your tenant search or indeed throughout the management of your property where applicable.  Your bank details are also held securely for the purpose of forwarding your rental payment to you.